Shipping policy

Safr Candles Shipping Policy

We ship within Canada, the United States, and 26 international regions supported by Shopify's integrated shipping platform.

If your region is not supported, you will see a message on your checkout page indicating we do not ship to that region.

Orders are processed within 1–4 business days.
We process orders on weekends; however, weekend and long weekend shipments may experience delays due to carrier schedules.
You will receive a shipping confirmation email with tracking information once your order has been processed.

We use a mix of trusted carriers and offer standard and expedited shipping options.
All shipping times are estimates and are not guaranteed.
Canada: Flat-rate shipping as indicated on the checkout page.
U.S. & International: Calculated rates at checkout.
Free Shipping: Orders over $120 CAD in Canada qualify for free shipping.

Free local pickup is available from our Toronto address.

All shipments include a tracking number, sent via email once your order has been processed.

If your order arrives damaged or is lost in transit, please contact us at safrcandles@gmail.com or text us at 942-380-6555 for a case-by-case resolution.
If your order is delayed, please note that shipping times are estimates only and delays are outside of our control.

We only replace items if there is a problem with the product.
Refunds are available for unused products, but a return shipping fee will be deducted from the refund amount. The fee depends on your return location.
To initiate a return, contact us at safrcandles@gmail.com or text us at 942-380-6555

For international orders, customers are responsible for all applicable customs duties, import taxes, and related fees.